Shipping policy
Shipping Policy
Last updated: 4 September 2026
Thank you for ordering from Tag Safe. As our products are individually prepared, programmed and/or personalised, please allow time for us to prepare your order before dispatch.
Where We Deliver
Tag Safe currently delivers to addresses within the United Kingdom only.
We do not currently offer international delivery.
Delivery Charge
Our standard delivery charge is:
£3 per order
The applicable delivery charge will be shown at checkout before you complete your purchase.
Production Time
Tag Safe products are individually made, personalised and/or programmed according to the options and information provided with your order.
We normally aim to prepare and dispatch orders within:
1–2 working days
This is our normal production target rather than a guaranteed dispatch time.
During particularly busy periods, or where we need to contact you about information supplied with your order, production may take longer.
Delivery Time
Once your order has been dispatched, delivery will normally take approximately:
2–3 working days
Therefore, customers should normally allow approximately 3–5 working days from ordering to delivery.
These times are estimates and are not guaranteed delivery dates.
Working days generally exclude weekends and UK bank holidays.
Tracking
Where a tracked delivery service is used, tracking information may be provided once your order has been dispatched.
Please be aware that tracking information is supplied by the relevant delivery provider and may occasionally take time to update.
Delivery Delays
Although we aim to get orders to customers promptly, delays can occasionally occur after an order has left us.
These may include delays caused by:
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Royal Mail or another delivery provider;
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severe weather;
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industrial action;
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unusually high postal volumes;
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public or bank holidays;
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incorrect or incomplete delivery information; or
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other circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the expected delivery time, please contact us and we will help investigate.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
Tag Safe cannot guarantee that an address can be changed once an order has entered production or been dispatched.
If you notice an error, contact us immediately at:
If an order is returned to us because an incorrect or incomplete address was supplied by the customer, an additional delivery charge may be required before the order can be resent.
Lost Parcels
If tracking indicates that a parcel has not been delivered, or your order has not arrived after a reasonable period, please contact us.
We will investigate the delivery with the relevant delivery provider where appropriate.
If a parcel is confirmed as lost in transit, we will deal with the matter in accordance with your consumer rights.
Parcels Shown as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please check:
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around your property and any designated safe place;
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with other members of your household;
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with neighbours where appropriate; and
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any delivery information or photograph provided by the carrier.
If you still cannot locate the parcel, please contact us as soon as possible so that we can assist with the delivery enquiry.
Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and photographs of the product and packaging where reasonably possible.
Please refer to our Return & Refund Policy for further information about faulty or damaged products.
Contact Us
For questions about production, dispatch, tracking or delivery, please contact:
Tag Safe
Email: info@tagsafeonline.co.uk
Please include your order number when contacting us about an existing order.