Refund policy

Return & Refund Policy

Last updated: 4 September 2026

At Tag Safe, our products are individually made, programmed and/or personalised using information supplied by you. Please check all details carefully before placing your order.

Personalised Products

Most Tag Safe products are made to your specifications or clearly personalised. This may include:

programming an NFC tag with your telephone number;
programming a tag with your individual Tag Safe Profile;
printing a name or other personalised information;
creating a customer-specific profile; or
other customisation requested when ordering.

Where a product is made to your specifications or clearly personalised, the usual right to cancel an online purchase simply because you have changed your mind does not apply where the personalised-goods exception under UK consumer law applies.

This does not affect your statutory rights if your product is faulty, damaged, not as described or we have made an error with your order.

Cancellations and Order Changes

We aim to begin preparing Tag Safe orders as soon as possible.

If you have made a mistake or wish to cancel or change your order, contact us immediately at:

info@tagsafeonline.co.uk

Please include your order number.

If we have not yet started manufacturing, personalising or programming your product, we will try to accommodate your request.

Because production may begin shortly after an order is received, we cannot guarantee that a personalised order can be cancelled or changed once it has been submitted.

Any statutory cancellation rights that apply to non-personalised goods remain unaffected.

Incorrect Information Supplied by the Customer

Please carefully check names, telephone numbers, email addresses and all other personalisation details before completing your order.

Tag Safe produces and programs products using the information submitted by the customer.

If we have correctly produced the product using the information you supplied but that information was incorrect, this will not normally be considered a fault with the product.

Please contact us if this happens. Where possible, we will let you know whether the product can be reprogrammed or otherwise corrected and whether any charge applies.

Faulty or Damaged Products

If your Tag Safe arrives faulty or damaged, or does not work as it should, please contact us at:

info@tagsafeonline.co.uk

Please provide:

your order number;
a description of the problem; and
photographs or video where reasonably helpful.

We may ask you to carry out simple troubleshooting where appropriate, particularly where the issue concerns NFC functionality.

Where the product is faulty, we will provide the remedy to which you are entitled under applicable UK consumer law.

Depending on the circumstances, this may include repair, replacement or refund.

Mistakes Made by Tag Safe

If we have made an error with your personalisation, programming, colour, product or other part of your order, please contact us as soon as possible.

Where the mistake is ours, we will put it right at no additional cost to you.

NFC Compatibility

NFC functionality can vary between phones and other devices.

A particular phone failing to read an otherwise functioning NFC tag does not necessarily mean the product is faulty.

If you experience difficulty using your Tag Safe, contact us and we will help you troubleshoot the issue.

Returns

Please contact us before returning any product.

Do not send a product back without first contacting us, as we need to identify the order and determine the appropriate way to resolve the issue.

Where a return is required because the product is faulty or because Tag Safe made an error, we will provide appropriate return instructions and deal with reasonable return costs where required by law.

Normal Wear, Loss and Accidental Damage

Our returns policy does not cover products that have subsequently been:

lost or misplaced;
deliberately damaged;
chewed or bitten;
crushed;
subjected to excessive force;
altered or dismantled;
damaged through misuse; or
affected by normal wear and tear,

unless the issue resulted from an inherent fault with the product.

This does not affect your statutory rights.

Refunds

Where a refund is due, it will normally be made to the original payment method.

The time taken for a refund to appear after it has been processed can depend on your bank or payment provider.

Where applicable, we will refund amounts in accordance with your rights under UK consumer law.

Your Statutory Rights

Nothing in this policy limits or excludes your statutory consumer rights.

Goods supplied by Tag Safe must meet the standards required by UK consumer law, including applicable requirements that goods are of satisfactory quality, fit for purpose and as described.